We’re sad to see you go!
Whether your switching from Pro to the free version, transitioning to a multi-license account, or retiring, we want to help make this transition easier.
Requesting a refund
Subscribers can request a full refund up to 30 days following their subscription start date. Please note requests for refunds following this 30 day period will not be fulfilled.
Transitioning from individual Pro to a multi-license subscription
If your administrator purchases licences for use by individuals at your institution during your subscription term we will gladly provide you with a prorated refund on your subscription.
If you would like to request a refund on a recent subscription purchase or renewal, contact firstname.lastname@example.org.
- Your credit card may apply additional fees when exchanging from non-US currency.
- Refunds will be issued by the payment method used for the billing cycle.
You can cancel an upcoming renewal through your Socrative Account by navigating to Profile > Account and by toggling Auto Renew off.