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Socrative Individual Pro Refund Policy
Socrative Individual Pro Refund Policy

How to request a refund for your Socrative Pro individual license

Kenny Dickie avatar
Written by Kenny Dickie
Updated over a week ago

Whether you're switching from Pro to the free version, transitioning to a multi-license account, or retiring, we want to help make this transition easier. This guide goes over the following:

Requesting a refund

Subscribers can request a full refund up to 30 days following the beginning of their trial period or subscription start date, whichever comes first. Please note that requests for refunds following this 30-day period cannot be fulfilled. If you would like to request a refund on a recent subscription purchase or renewal, contact support@socrative.com.

Changing your Plan

If you change to a plan with a lower price, you will receive a credit on your account for the difference in price. This can be used towards the payment of your next renewal. The credit amount will depend on how much time is left remaining on your current subscription plan from your next renewal date.

If you change to a plan with a higher price, you will be charged the difference.

Transitioning from individual Pro to a multi-license subscription

If your administrator purchases licenses for use by individuals at your institution during your subscription term, we will gladly provide you with a prorated refund on your subscription.  

Please keep in mind:

  • Your credit card may apply additional fees when exchanging from non-US currency.

  • Refunds will be issued by the payment method used for the billing cycle.

Cancelling an Upcoming Renewal

After logging in to Socrative through the Socrative Website, click on your initial in the top right corner and click Profile. In the header, select 'Account', and from there - 'Manage Plan'. You'll then be able to manage your subscription on your account.

If you have a legacy Pro plan, you may have a license key with the option to toggle off and on/auto renew. If auto renew is toggled on, payment will renew automatically

by default. Subscription plans will renew automatically in 1 year or 1 month depending on plan subscribed. Please be aware, you will receive renewal reminders 7 days prior to your renewal date.

You can cancel an upcoming renewal through your Socrative Account by navigating to Profile > Account and by toggling Auto Renew off. 

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