# Socrative Support

> Help center for Socrative

## English

### Getting Started

- [Welcome to Socrative!](http://help.socrative.com/en/articles/7109267-welcome-to-socrative.md): A quick start guide to get you quizzing, fast
- [What's New in Socrative?](http://help.socrative.com/en/articles/3231598-what-s-new-in-socrative.md): Stay updated with all the new things in Socrative!
- [Socrative AI Overview](http://help.socrative.com/en/articles/13639049-socrative-ai-overview.md): Learn how Socrative uses AI to create questions, analyze results, and support instruction.
- [Frequently Asked Questions](http://help.socrative.com/en/articles/2155283-frequently-asked-questions.md): Common questions about rooms, students, and Pro are answered here
- [Socrative Requirements](http://help.socrative.com/en/articles/2155290-socrative-requirements.md): Ensure Socrative runs properly by following these requirements
- [Using 'Spoken Content' in Socrative](http://help.socrative.com/en/articles/6971884-using-spoken-content-in-socrative.md): Turn text into speech with the iPad's built-in feature
- [Integrating with Google Drive](http://help.socrative.com/en/articles/6796675-integrating-with-google-drive.md): Send Reports to your Google Drive
- [Firewall Settings and Allowlist Socrative Services](http://help.socrative.com/en/articles/3140521-firewall-settings-and-allowlist-socrative-services.md): Certain domains and URLs need to be allowed for Socrative to run smoothly

### Library & Quizzes

- [Create A New Quiz](http://help.socrative.com/en/articles/2155311-create-a-new-quiz.md): Create a custom quiz right within Socrative
- [AI Question Generation](http://help.socrative.com/en/articles/8732134-ai-question-generation.md): AI-Assited Question Generation in Socrative Assessments
- [Edit a Quiz](http://help.socrative.com/en/articles/2155340-edit-a-quiz.md): Make changes to your quiz after you've created it.
- [Customization settings for your quizzes](http://help.socrative.com/en/articles/3172701-customization-settings-for-your-quizzes.md): Adding Images, Videos, Embedded Links & more!
- [Equation Editor](http://help.socrative.com/en/articles/6574271-equation-editor.md): Inserting Math and Chemical Equations, Greek Characters and Physical Units Into Your Quiz
- [Chemical Equations](http://help.socrative.com/en/articles/6574803-chemical-equations.md): How-to and Examples
- [Weighted Questions](http://help.socrative.com/en/articles/5100205-weighted-questions.md): Add point values to questions in your Socrative quiz.
- [Import a Quiz](http://help.socrative.com/en/articles/2155335-import-a-quiz.md): Import a quiz from another teacher, from an excel sheet, or with help from AI!
- [Share Your Quiz with Another Teacher](http://help.socrative.com/en/articles/2155299-share-your-quiz-with-another-teacher.md): Share your quiz with another teacher so they can use it in their Socrative account too.
- [Discover](http://help.socrative.com/en/articles/6847555-discover.md): Add ready-made quizzes to your Library
- [Assessment Libraries](http://help.socrative.com/en/articles/6224223-assessment-libraries.md): Share Socrative assessments and collaborate with your colleagues.
- [Copy a Quiz](http://help.socrative.com/en/articles/2155334-copy-a-quiz.md): Create a duplicate of a quiz
- [Merge Quizzes](http://help.socrative.com/en/articles/3176461-merge-quizzes.md): Combine 2 quizzes to create a new quiz.
- [Download a Quiz](http://help.socrative.com/en/articles/2155366-download-a-quiz.md): Save a PDF copy of your quiz
- [Deleting a Quiz](http://help.socrative.com/en/articles/2155331-deleting-a-quiz.md): Delete quizzes you no longer need
- [Restore a quiz](http://help.socrative.com/en/articles/3172924-restore-a-quiz.md): Restore quizzes in your trash on the Pro Plan
- [Create Subfolders](http://help.socrative.com/en/articles/5921365-create-subfolders.md): Create folders within your folders for even more organization!
- [Create Folders](http://help.socrative.com/en/articles/2155367-create-folders.md): Use folders to keep similar quiz subjects in one place
- [Rename Folders](http://help.socrative.com/en/articles/2155318-rename-folders.md): Change folder names to keep track of them easily
- [Move Folders and Quizzes](http://help.socrative.com/en/articles/2155337-move-folders-and-quizzes.md): Keep your folders and quizzes organized
- [Navigating Folders](http://help.socrative.com/en/articles/2155322-navigating-folders.md): Use the folder tree to find your quizzes quickly
- [Searching for Folders and Quizzes](http://help.socrative.com/en/articles/2155321-searching-for-folders-and-quizzes.md): Find folders and quizzes quickly using the search bar
- [Deleting and Restoring Folders](http://help.socrative.com/en/articles/2155376-deleting-and-restoring-folders.md): Delete folders you no longer need or restore deleted ones within 30 days

### Launch & Delivery Methods

- [Launch a Quiz](http://help.socrative.com/en/articles/2155308-launch-a-quiz.md): Launch your quiz to share it with students
- [Finish a Quiz](http://help.socrative.com/en/articles/2155370-finish-a-quiz.md): Finish your quiz/activity when all students are done
- [Timers](http://help.socrative.com/en/articles/13654953-timers.md): Want to keep responses quick, focused, and on schedule? Use a timer!
- [Deliver a Space Race](http://help.socrative.com/en/articles/2155306-deliver-a-space-race.md): Launch an engaging, interactive activity using space race
- [Deliver an Exit Ticket](http://help.socrative.com/en/articles/2155304-deliver-an-exit-ticket.md): Get feedback from students on how the class went for ways to improve
- [Deliver Quick Questions](http://help.socrative.com/en/articles/2155359-deliver-quick-questions.md): Use quick questions to receive personalized responses from students.

### Managing Rooms & Rosters

- [Rooms and Rostered Rooms \(Overview\)](http://help.socrative.com/en/articles/2155288-rooms-and-rostered-rooms-overview.md): Difference between rooms and rostered rooms
- [Run Multiple Quizzes at the Same Time](http://help.socrative.com/en/articles/3941084-run-multiple-quizzes-at-the-same-time.md): How to run more than one quiz at once
- [How to Find Your Room Name](http://help.socrative.com/en/articles/2906385-how-to-find-your-room-name.md): Find your room name and share with your students so they can join
- [Change Your Room Name](http://help.socrative.com/en/articles/2155309-change-your-room-name.md): Customize your room name to something unique or easy to remember
- [★ Add a room](http://help.socrative.com/en/articles/2155293-add-a-room.md): Add more rooms so you can launch multiple quizzes at once
- [★ Switch Rooms](http://help.socrative.com/en/articles/2155312-switch-rooms.md): Change rooms to launch a separate quiz or see live results
- [★ Deleting a Room](http://help.socrative.com/en/articles/2155305-deleting-a-room.md): Delete rooms you no longer need
- [Inviting Students to Join a Quiz](http://help.socrative.com/en/articles/2155303-inviting-students-to-join-a-quiz.md): How students can connect with their teachers quickly!
- [Leave a Room as a Student](http://help.socrative.com/en/articles/2155325-leave-a-room-as-a-student.md): Students can leave a room once their quiz is complete
- [Clear Students From a Room](http://help.socrative.com/en/articles/2155287-clear-students-from-a-room.md): Clear the room so that new students can join
- [The Student Experience in Socrative](http://help.socrative.com/en/articles/15195950-the-student-experience-in-socrative.md): Learn what students can see and do when joining, completing, and submitting a quiz.
- [★ Rosters](http://help.socrative.com/en/articles/2155289-rosters.md): Add a student roster to make your room private
- [★ Show Student IDs](http://help.socrative.com/en/articles/2155343-show-student-ids.md): Find student IDs so they can join your private room
- [★ Student Hand Raise](http://help.socrative.com/en/articles/2548382-student-hand-raise.md): Allow students to raise their hands digitally!

### Assessing Results & Reporting

- [Results Insights](http://help.socrative.com/en/articles/12844689-results-insights.md): Utilizing Socrative AI to generate insights and create questions from Results
- [Live Results](http://help.socrative.com/en/articles/3160604-live-results.md): View student progress or scores during an activity
- [Pausing Your Quiz](http://help.socrative.com/en/articles/8597895-pausing-your-quiz.md): Pause and resume a quiz for your students at any time
- [★ Sharing Quiz Results with Students](http://help.socrative.com/en/articles/3316593-sharing-quiz-results-with-students.md): Send out reports to students via email
- [★ Manual Grading and Partial Marks](http://help.socrative.com/en/articles/4880268-manual-grading-and-partial-marks.md): Use manual grading to change the automatic marking of short answer questions.
- [Reports](http://help.socrative.com/en/articles/2155302-reports.md): Generate reports for your completed quizzes
- [Filter and Search for Reports](http://help.socrative.com/en/articles/2155363-filter-and-search-for-reports.md): Find reports from old quizzes or recover deleted reports within 30 days
- [Managing Your Reports](http://help.socrative.com/en/articles/2155292-managing-your-reports.md): Archive reports to keep your list clean and organized- Unarchive them if you need!

### Account, Team and Plan Management

- [Signing up as a Teacher](http://help.socrative.com/en/articles/2155338-signing-up-as-a-teacher.md): Create your teacher account to get started
- [Sign in to Socrative With Google](http://help.socrative.com/en/articles/2155350-sign-in-to-socrative-with-google.md): Use Google to sign in quickly to Socrative
- [Changing and Resetting Your Password](http://help.socrative.com/en/articles/2155346-changing-and-resetting-your-password.md): Whether you’ve forgotten your password or want to update it for better security, this guide will walk you through the steps.
- [Edit Your Profile](http://help.socrative.com/en/articles/2155345-edit-your-profile.md): Change your name, email, phone number, or password
- [Changing your Language, School, or Role](http://help.socrative.com/en/articles/3134339-changing-your-language-school-or-role.md): How to adjust and change your Demographic Settings
- [Verifying your Email Address](http://help.socrative.com/en/articles/10539984-verifying-your-email-address.md): Confirm your email address to keep your account secure.
- [Team Overview and Management](http://help.socrative.com/en/articles/9902219-team-overview-and-management.md): What is a Team, How to Manage Team Members and Billing
- [Joining or Leaving a Team](http://help.socrative.com/en/articles/9902881-joining-or-leaving-a-team.md)
- [Choosing the Right Socrative Plan](http://help.socrative.com/en/articles/8228775-choosing-the-right-socrative-plan.md): Upgrading or Downgrading your Socrative Account
- [Manage Plan, Billing and Refunds](http://help.socrative.com/en/articles/2302526-manage-plan-billing-and-refunds.md): Billing, Invoices, Renewals and Refunds
- [Upgrading your Account](http://help.socrative.com/en/articles/2155327-upgrading-your-account.md): Purchase Pro to take quizzing and assessment to the next level
- [Socrative Pro Trial Signup](http://help.socrative.com/en/articles/8592910-socrative-pro-trial-signup.md): How to sign up for Socrative Pro trial
- [Renewing Your Plan](http://help.socrative.com/en/articles/2155320-renewing-your-plan.md): Renew your subscription or turn on/off auto-renew
- [Activating a PRO License Key](http://help.socrative.com/en/articles/2155329-activating-a-pro-license-key.md): Apply a license key to your account to get Pro
- [★ Your Socrative Pro Receipt or Invoice](http://help.socrative.com/en/articles/2712296-your-socrative-pro-receipt-or-invoice.md)
- [How To Pay Your Invoice](http://help.socrative.com/en/articles/2238542-how-to-pay-your-invoice.md)
- [Information to help teachers approve Socrative for use at their school](http://help.socrative.com/en/articles/6946009-information-to-help-teachers-approve-socrative-for-use-at-their-school.md): Socrative Vendor Assessment and Purchasing Information
- [School Socrative Plans Refund Policy](http://help.socrative.com/en/articles/5403493-school-socrative-plans-refund-policy.md): How to request a refund for your school subscription

### Privacy & Compliance

- [Socrative Compliance](http://help.socrative.com/en/articles/6891903-socrative-compliance.md): Protecting your privacy is fundamental to our mission. We are compliant with the leading international data privacy frameworks.
- [Commitment to Accessibility Statement](http://help.socrative.com/en/articles/4961785-commitment-to-accessibility-statement.md): Read about our commitment to accessibility
- [GDPR Compliance](http://help.socrative.com/en/articles/2577841-gdpr-compliance.md): The GDPR protects EU citizens' personal data by outlining rules organizations need to follow when collecting or processing personal data.
- [EU-U.S. Data Privacy Framework](http://help.socrative.com/en/articles/8136616-eu-u-s-data-privacy-framework.md): How Socrative protects data transfers from the European Union to the United States
- [How the EU DSA Applies to Socrative](http://help.socrative.com/en/articles/10003837-how-the-eu-dsa-applies-to-socrative.md)
- [Content Moderation Policy](http://help.socrative.com/en/articles/10003732-content-moderation-policy.md)
- [COPPA and FERPA](http://help.socrative.com/en/articles/2242550-coppa-and-ferpa.md): How Socrative complies with Children's Online Privacy Protection Act and Family Educational Rights and Privacy Act.
- [Australian Code of Practice: Securing the Internet of Things for Consumers](http://help.socrative.com/en/articles/8796805-australian-code-of-practice-securing-the-internet-of-things-for-consumers.md): How Socrative complies with the Australian Code of Practice
- [Australian Privacy Act Compliance](http://help.socrative.com/en/articles/3405972-australian-privacy-act-compliance.md): How we comply with the Australian Privacy Act and protect student data in Australia
- [PIPEDA Compliance](http://help.socrative.com/en/articles/9981770-pipeda-compliance.md): Socrative's compliance with Canada’s Personal Information Protection and Electronic Documents Act \(PIPEDA\)
- [Meeting Australian and NSW Privacy Standards](http://help.socrative.com/en/articles/12193135-meeting-australian-and-nsw-privacy-standards.md): How we align with Australian federal and state \(including New South Wales\) requirements on privacy, data protection, and the safe use of digital tools in schools.
- [How Socrative Keeps Your Data Safe](http://help.socrative.com/en/articles/2242766-how-socrative-keeps-your-data-safe.md)
- [Understanding the Data Available in Socrative](http://help.socrative.com/en/articles/7343022-understanding-the-data-available-in-socrative.md): What user information do administrators have the right to review
- [Who Socrative Shares Your Data With](http://help.socrative.com/en/articles/2242715-who-socrative-shares-your-data-with.md): Socrative Sub-Processors
- [How to Delete your Socrative Account](http://help.socrative.com/en/articles/2660386-how-to-delete-your-socrative-account.md)
- [Where Socrative Stores Your Data](http://help.socrative.com/en/articles/2242760-where-socrative-stores-your-data.md)
- [Data Handling FAQ for Socrative AI](http://help.socrative.com/en/articles/8770573-data-handling-faq-for-socrative-ai.md): Everything you need to know about the data privacy and security practices for Socrative's AI features
- [What is the Difference Between a Data Controller and a Data Processor?](http://help.socrative.com/en/articles/2577835-what-is-the-difference-between-a-data-controller-and-a-data-processor.md): How the two differ and why Socrative is considered a processor
- [Socrative's Legal Basis for Processing Personal Data Under GDPR](http://help.socrative.com/en/articles/2577838-socrative-s-legal-basis-for-processing-personal-data-under-gdpr.md)
- [Your Rights Regarding Your Personal Data Under GDPR](http://help.socrative.com/en/articles/2242740-your-rights-regarding-your-personal-data-under-gdpr.md): How to review, revise, or delete your personal data stored in Socrative
- [How Will I be Informed if There's a Data Breach?](http://help.socrative.com/en/articles/2577852-how-will-i-be-informed-if-there-s-a-data-breach.md)
- [How to Unsubscribe From Non-Business Critical Communications](http://help.socrative.com/en/articles/2577846-how-to-unsubscribe-from-non-business-critical-communications.md)
- [What Student Data Do We Collect And How Do We Use It?](http://help.socrative.com/en/articles/2242821-what-student-data-do-we-collect-and-how-do-we-use-it.md)
- [Do parents need to give permission for their children to use Socrative?](http://help.socrative.com/en/articles/6891940-do-parents-need-to-give-permission-for-their-children-to-use-socrative.md)
- [Terms of Use](http://help.socrative.com/en/articles/2242542-terms-of-use.md)
- [Privacy Policy](http://help.socrative.com/en/articles/6891906-privacy-policy.md)
- [Data Processing Agreement](http://help.socrative.com/en/articles/2612562-data-processing-agreement.md)
- [Socrative's Cookie Policy](http://help.socrative.com/en/articles/2242700-socrative-s-cookie-policy.md): What are cookies and how does Socrative use them?

### Security Center

- [Security Statement](http://help.socrative.com/en/articles/6891933-security-statement.md): Socrative's commitment to cyber security.
- [Reporting Security Vulnerabilities](http://help.socrative.com/en/articles/4932454-reporting-security-vulnerabilities.md)
- [Vendor Assessment \(HECVAT\)](http://help.socrative.com/en/articles/6945882-vendor-assessment-hecvat.md)
- [Physical Operations Security \(SOC\)](http://help.socrative.com/en/articles/6891916-physical-operations-security-soc.md): Socrative servers are in highly security data centres.
- [Data & Network Security](http://help.socrative.com/en/articles/6891922-data-network-security.md): Socrative servers are in highly secure data centres to ensure all your information is transmitted securely.
- [Information Security](http://help.socrative.com/en/articles/6891923-information-security.md): InfoSec Governance at Socrative.
- [Application Security](http://help.socrative.com/en/articles/6891927-application-security.md): Socrative follows industry best-practices to ensure our applications are built with security in mind.

### Socrative Offer TnCs

- [Offer Terms and Conditions - Socrative Black Friday Campaign - November 2025](http://help.socrative.com/en/articles/10158141-offer-terms-and-conditions-socrative-black-friday-campaign-november-2025.md): Offer terms and conditions for the Socrative Black Friday campaign taking place during November-December 2025
- [Offer Terms and Conditions - Socrative Monthly Customer Upgrade Campaign - 2025](http://help.socrative.com/en/articles/12589515-offer-terms-and-conditions-socrative-monthly-customer-upgrade-campaign-2025.md): Offer terms and conditions for the Socrative Monthly Customer Upgrade campaign taking place during 2025.
- [Offer Terms and Conditions — Socrative Back To School 2026](http://help.socrative.com/en/articles/16775987-offer-terms-and-conditions-socrative-back-to-school-2026.md)

## Français

### Commencer

- [Exigences Socratives](http://help.socrative.com/fr/articles/2155290-exigences-socratives.md): S'assurer que Socrative fonctionne correctement en suivant ces exigences
- [Paramètres du pare-feu et de la liste blanche des services Socrative](http://help.socrative.com/fr/articles/3140521-parametres-du-pare-feu-et-de-la-liste-blanche-des-services-socrative.md): Certains domaines et URL doivent être mis en liste blanche pour que Socrative puisse fonctionner en douceur

### Confidentialité et sécurité

- [Politique de confidentialité, COPPA et FERPA](http://help.socrative.com/fr/articles/2242550-politique-de-confidentialite-coppa-et-ferpa.md)
- [Comment Socrative assure la sécurité de vos données](http://help.socrative.com/fr/articles/2242766-comment-socrative-assure-la-securite-de-vos-donnees.md)
- [Où Socrative stocke vos données](http://help.socrative.com/fr/articles/2242760-ou-socrative-stocke-vos-donnees.md)
- [Les bases juridiques de Socrative pour le traitement des données personnelles dans le RGPD](http://help.socrative.com/fr/articles/2577838-les-bases-juridiques-de-socrative-pour-le-traitement-des-donnees-personnelles-dans-le-rgpd.md)
- [Comment serai-je informé s'il y a une faille de données?](http://help.socrative.com/fr/articles/2577852-comment-serai-je-informe-s-il-y-a-une-faille-de-donnees.md)
- [Comment se désabonner des communications critiques non commerciales](http://help.socrative.com/fr/articles/2577846-comment-se-desabonner-des-communications-critiques-non-commerciales.md)
- [Conditions d'utilisation](http://help.socrative.com/fr/articles/2242542-conditions-d-utilisation.md)

## Español

### Empezando

- [Requisitos democráticos](http://help.socrative.com/es/articles/2155290-requisitos-democraticos.md): Asegurar que Socrative funcione correctamente siguiendo estos requisitos
- [Configuración del cortafuegos y Servicios Socrativos en la lista blanca](http://help.socrative.com/es/articles/3140521-configuracion-del-cortafuegos-y-servicios-socrativos-en-la-lista-blanca.md): Ciertos dominios y URLs necesitan ser puestos en la lista blanca para que Socrative funcione sin problemas

### Privacidad y seguridad

- [Política de privacidad, COPPA y FERPA](http://help.socrative.com/es/articles/2242550-politica-de-privacidad-coppa-y-ferpa.md)
- [Cómo Socrative mantiene sus datos seguros](http://help.socrative.com/es/articles/2242766-como-socrative-mantiene-sus-datos-seguros.md)
- [Donde Socrative almacena tus datos](http://help.socrative.com/es/articles/2242760-donde-socrative-almacena-tus-datos.md)
- [La base legal de Socrative para el tratamiento de datos personales bajo el RGPD](http://help.socrative.com/es/articles/2577838-la-base-legal-de-socrative-para-el-tratamiento-de-datos-personales-bajo-el-rgpd.md)
- [¿Cómo seré informado si hay un alcance de datos?](http://help.socrative.com/es/articles/2577852-como-sere-informado-si-hay-un-alcance-de-datos.md)
- [Cómo cancelar la suscripción a las comunicaciones críticas no comerciales](http://help.socrative.com/es/articles/2577846-como-cancelar-la-suscripcion-a-las-comunicaciones-criticas-no-comerciales.md)
- [Términos de uso](http://help.socrative.com/es/articles/2242542-terminos-de-uso.md)