Subscriptions in Socrative are attached to a team, so you can manage your account or multiple teams at once. If you are unsure what plan is best for your needs, please check out our guide here on choosing the right plan!
Upgrading to a Paid Plan
You can upgrade your account to one of our paid plans by purchasing a seat, being assigned a paid seat on another user's team or entering a valid license key.
Updating Your Plan
Only team owners and admins can update the plan. If you are a team member and want your team plan changed, please contact your team admin or owner.
Downgrading to a lower-priced plan or decreasing seat count: When you downgrade your Plan, you will receive a credit for the price difference. This credit can be used to add new seats or pay for your next renewal. The amount of credit you receive will depend on the time remaining on your current plan from your next renewal date. You can view the credit amount on your invoice or by selecting 'Manage Subscription' on the 'Plans and Members' page.
Upgrading to a higher-priced plan or increasing seat count: When you upgrade your subscription, you will be charged the difference. If you have credits, they will be used first.
Transitioning from a Self-Managed Subscription to a School License: If your school purchases a Socrative License through sales agents, we will gladly provide individual teachers a prorated refund on your subscription. Please keep in mind:
Your credit card may incur additional fees when exchanging in non-US currency.
Refunds will be issued using the payment method used for the billing cycle.
If you would like to update your plan, please follow these steps.
Select your 'Profile' in the top right corner.
Select 'Plan and Members'.
Select 'Manage Subscription'.
Select 'Update Plan'.
Cancelling Your Plan
You can cancel your plan at any time. Access to paid features will be immediately disabled, and any credit due will be added to your account. To cancel your plan, follow these steps:
Select your 'Profile' in the top right corner.
Select 'Plan and Members'.
Select 'Manage Subscription'.
Select 'Cancel Plan'
Billing and Invoices
To update your subscription billing information payment method or view your past invoices:
Select your 'Profile' in the top right corner.
Select 'Plan and Members'.
Select 'Manage Subscription'.
Select 'Update Information' for Billing or the 'invoice' for a download.
Renewing your Subscription
Subscriptions will renew automatically in one year or one month, depending on the plan you are subscribed to. Please be aware that you will receive renewal reminders seven days before your renewal date.
Requesting a Refund
Subscribers can request a full refund up to 30 days following the start date of their trial period. If there was no trial for the subscription, a full refund can be requested up to 30 days following the payment date of the new subscription or renewal.
Please note that refund requests following these 30 days cannot be fulfilled. To request a refund on a recent subscription purchase or renewal, contact us via the chat widget in the bottom right corner of Socrative!