Subscriptions in Socrative are attached to a team, so that you can manage your team or multiple teams at once. If you are unsure which plan is best for your needs, please check out our guide here on choosing the right plan!
Upgrading to a Paid Plan
Upgrading to a Paid Plan
You can upgrade your account to one of our paid plans by either purchasing a seat, being assigned a paid seat on another user's team or entering a valid license key.
Socrative accepts payment via credit card, Apple Pay, or Google Pay.
💡Find out more here about how to upgrade to a paid plan!
Updating Your Plan
Updating Your Plan
Only team owners and admins can update the plan. If you are a team member and want your team plan changed, please contact your team admin or owner.
Downgrading to a lower-priced plan or decreasing seat count: When you downgrade your Plan, you will receive a credit for the price difference. This credit can be used to either add new seats or pay for your next renewal. The amount of credit you receive will depend on the time remaining on your current plan from your next renewal date. You can view the credit amount on your invoice or by selecting 'Manage Subscription' on the 'Plans and Members' page.
Upgrading to a higher-priced plan: When you upgrade your subscription, you will be charged the difference in price. If you have credits, they will be used first.
Adding additional seats: To add additional seats to your existing subscription:
Open the Plan & Members tab, click Manage Subscription.
Click through to Update Subscription.
When selecting the Quantity, note that your current seat total will be displayed. Ensure you select the + button to update this number to reflect your new seat total. (For example, if you currently have 4 seats and want to add 1 more, please select 5 as your new quantity and click continue.)
On the next screen, you'll see your new estimated total for the next billing cycle. Below that, the amount due today will be displayed. Click continue to proceed to payment.
Transitioning from a Self-Managed Team Subscription to a School License: If your school purchases a Socrative License through our Sales Team, we will gladly provide individual teachers a prorated refund on your subscription. Please keep in mind:
Your credit card may incur additional fees when exchanging in non-US currency.
Refunds will be issued using the payment method used for the billing cycle.
To update your plan as outlined above, please follow these steps.
Select your 'Profile' in the top right corner.
Select 'Plan and Members'.
Select 'Manage Subscription'.
Select 'Update Plan'.
Renewing Your Subscription
Renewing Your Subscription
Subscriptions will renew automatically in one year or one month, depending on the plan you are subscribed to. Please be aware that you will receive renewal reminders seven days before your renewal date.
Cancelling Your Plan
Cancelling Your Plan
You can cancel your individual teacher Essentials or Pro plan at any time. Access to paid features will be immediately disabled, and any credit due will be added to your account. This credit can be used to either add new seats or pay for your next renewal. To cancel your plan, follow these steps:
Select your 'Profile' in the top right corner.
Select 'Plan and Members'.
Select 'Manage Subscription'.
Select 'Cancel Plan'.
🚨Please note that cancelling a subscription after a charge has been made will not automatically reverse the charge; a separate refund request must be requested and be within our refund policy to be approved.
You may be using a license key on your account, and thus will not have the option to Manage your plan in the same way as mentioned above. You will, however, have the option to toggle off and on the auto-renew selection. To do so, click on your Profile and navigate to your Account tab. If auto-renew is toggled on, payment will renew automatically. If you wish for your subscription not to auto-renew, toggle off this setting.
✍️Though you may cancel at any time, it is important to note that our refund period for individual subscriptions is 30 days. Refunds requested after 30 days will not be processed. Refund amounts may also be affected by non-refundable processing or international transaction fees imposed by payment processors, which may reduce the net refund amount.
Billing and Invoices
Billing and Invoices
To update your billing information, change your payment method, or view past invoices:
Select your 'Profile' in the top right corner.
Select 'Plan and Members'.
Select 'Manage Subscription'.
Select 'Update Information' for Billing or the 'invoice' for a download.
Requesting a Refund
Requesting a Refund
We’re sorry to see you go!
How to Request a Refund
For individual subscriptions, please first ensure you are within our refund policy outlined below, then contact our support team using the chat widget in the bottom right corner of Socrative.
For school, district, or business subscriptions, please email our Accounts Receivable team at ar@showbie.com.
Whether you’re transitioning to a school-wide plan or exploring other solutions, we’re here to make this process as smooth as possible. Below are our refund policies for Socrative subscriptions:
Refund Policy for All Plans
Subscriptions with a Trial Period
If your subscription included a trial, you may request a full refund within 30 days of the trial start date
Subscriptions without a Trial Period
If your subscription did not include a trial, you may request a full refund within 30 days of the payment due date for:
A new subscription purchase, or
A subscription renewal.
School, District, or Business Plans
Subscriptions for schools, districts, or businesses can be cancelled for a full refund up to 30 days following the payment due date.
Transitioning to School or District Licenses
If your school or district purchases licenses during your subscription term, we will gladly provide a prorated refund for the unused portion of your individual subscription.
🚨Refund requests made after the 30-day window cannot be fulfilled.
Additional Information
Additional Fees: Please be aware that the customer is responsible for any costs associated with additional fees (e.g., currency exchange, bank fees, credit card fees, etc.) incurred when processing refunds. Showbie Inc. is not responsible for these fees, and they will not be refunded.
Refund Method: All refunds will be issued to the original payment method used.
Subscription Adjustments: If your subscription period is reduced due to an early charge or refund, you can receive a partial refund for the shortened duration.
Payment Disputes (Chargebacks)
If a payment dispute or chargeback is opened with the payment provider (for example, through a credit card provider or bank), access to paid Socrative features may be temporarily suspended while the dispute is reviewed. During this time, the account may behave similarly to a free plan, and certain paid features may be unavailable.
Once the dispute is resolved:
• If the dispute is resolved in Socrative’s favor, the subscription and associated paid features will be restored.
• If the dispute is resolved against Socrative, the subscription may be cancelled, and the account will remain on the free plan.
If you believe a dispute was opened in error, please contact our support team using the chat widget in the bottom right corner of Socrative.
We’re happy to assist if you have any questions!