Subscriptions in Socrative are attached to a team, so you can manage your account or multiple teams at once. If you are unsure what plan is best for your needs, please check out our guide here on choosing the right plan!
Upgrading to a Paid Plan
You can upgrade your account to one of our paid plans by purchasing a seat, being assigned a paid seat on another user's team or entering a valid license key.
Updating Your Plan
Only team owners and admins can update the plan. If you are a team member and want your team plan changed, please contact your team admin or owner.
Downgrading to a lower-priced plan or decreasing seat count: When you downgrade your Plan, you will receive a credit for the price difference. This credit can be used to add new seats or pay for your next renewal. The amount of credit you receive will depend on the time remaining on your current plan from your next renewal date. You can view the credit amount on your invoice or by selecting 'Manage Subscription' on the 'Plans and Members' page.
Upgrading to a higher-priced plan or increasing seat count: When you upgrade your subscription, you will be charged the difference. If you have credits, they will be used first.
Transitioning from a Self-Managed Subscription to a School License: If your school purchases a Socrative License through sales agents, we will gladly provide individual teachers a prorated refund on your subscription. Please keep in mind:
Your credit card may incur additional fees when exchanging in non-US currency.
Refunds will be issued using the payment method used for the billing cycle.
If you would like to update your plan, please follow these steps.
Select your 'Profile' in the top right corner.
Select 'Plan and Members'.
Select 'Manage Subscription'.
Select 'Update Plan'.
Cancelling Your Plan
You can cancel your individual teacher Essentials or Pro plan at any time. Access to paid features will be immediately disabled, and any credit due will be added to your account. To cancel your plan, follow these steps:
Select your 'Profile' in the top right corner.
Select 'Plan and Members'.
Select 'Manage Subscription'.
Select 'Cancel Plan'
You may be using a license key on your account, and thus will not have the option to Manage your plan in the same way as mentioned above. You will however, have the option to toggle off and on the auto-renew selection. To do so, click to your Profile and navigate to your Account tab. If auto-renew is toggled on, payment will renew automatically. If you wish for your subscription to not auto-renew, toggle off this setting.
Though you may cancel at any time, it is important to note that our refund period for these individual subscriptions is 30 days. Refunds requested after 30 days will not be honored
Billing and Invoices
To update your subscription billing information payment method or view your past invoices:
Select your 'Profile' in the top right corner.
Select 'Plan and Members'.
Select 'Manage Subscription'.
Select 'Update Information' for Billing or the 'invoice' for a download.
Renewing your Subscription
Subscriptions will renew automatically in one year or one month, depending on the plan you are subscribed to. Please be aware that you will receive renewal reminders seven days before your renewal date.
Requesting a Refund
We’re sorry to see you go!
Whether you’re transitioning to a school-wide plan or exploring other solutions, we’re here to make this process as smooth as possible. Below are our updated refund policies for Socrative subscriptions:
Refund Policy for All Plans
Subscriptions with a Trial Period
If your subscription included a trial, you may request a full refund within 30 days of the trial start date.
Subscriptions without a Trial Period
If your subscription did not include a trial, you may request a full refund within 30 days of the payment due date for:
A new subscription purchase, or
A subscription renewal.
School, District, or Business Plans
Subscriptions for schools, districts, or businesses can be cancelled for a full refund up to 30 days following the payment due date.
Transitioning to School or District Licenses
If your school or district purchases licenses during your subscription term, we will gladly provide a prorated refund for the unused portion of your individual subscription.
Refund Limitations
Refund requests made after the 30-day window cannot be fulfilled.
Additional Information
Additional Fees: Please be aware that the customer is responsible for any costs associated with additional fees (e.g., currency exchange, bank fees, credit card fees, etc.) incurred when processing refunds. Showbie Inc. is not responsible for these fees, and they will not be refunded.
Refund Method: All refunds will be issued to the original payment method used.
How to Request a Refund
For individual subscriptions, please contact our support team using the chat widget in the bottom right corner of Socrative.
For school, district, or business subscriptions, please email our Accounts Receivable team at ar@showbie.com.
We’re happy to assist if you have any questions!